Customer Reviews

Find out why we're the right choice for you!

" Tom's estimate blew away estimates from other installers. Great customer service from Tom throughout the entire process. Installers were very professional and did a great job. Tom catered to our time constraint, by finishing earlier than scheduled. Carpet is great and money was well spent. Tom is one of the few great experiences our family's had in the moving process. Next flooring project will definitely be another one done by Tom and his crew."


 

"Right from the beginning everything was excellent.  Called and spoke with Tom the owner, who said Shawn would call in two days, Shawn called and set up an appointment.  He was on time very helpful and informative, we did not make a decision at that time. We asked shawn to return during the day so we could see the samples in the light at which point we decided to have them perform the work. The hardwood was delivered on decided and the work was performed three days later. Jeff and his crew were unbelieveable - very professional, friendly, and answered all our questions.  The floor looks beautiful. When they left their was no indication any work was done, just a beautifully installed hardwood floor. Shawn returned two days later to make sure we were happy and to receive payment for the completed work. If you need a hardwood floor Expert Flooring Solutions is your best option"


 

"I am very please with the entire process. Carpet is a bit of an expense and a bit of work to prepare for and not something I want to repeat anytime soon. I priced carpet with several different companies and am please with the price, installation, and quality of the carpet I chose. Tom came to the house, providing samples and offering suggestions for the best carpet types with our dogs. The installers worked their tails off moving furniture, ripping out the old, installing the new, and moving all the furniture back. Tom came out the day of installation to assure all was going well, then came back the next day to assure I was satisfied and to inspect the work. I have recommended them to several others who are in the market for carpet."


 

"I would highly recommend Expert Flooring Solutions for any of your flooring needs.  Tom came to the apartment to measure for carpet and he brought several samples for us to choose from. He was very professional and courteous.  The men who installed the carpet moved all of the furniture with great care.  They did a great job, the carpet looks beautiful. I'm very happy with their work and will definitely use them in the future.
It was great to have Tom come to the house with his samples, rather than driving from store to store...very convenient. From start to finish it was an excellent experience. Tom was very punctual when he came to measure.  The installation was done with expert care, and the price was right!!
Great company."


 

"Our experience with Expert Flooring started with a phone call to Tom, the owner.  He was very cordial and answered all our questions and concerns.  He always answered his phone or returned our calls in a very timely manner.  He made arrangements for us to meet his sales rep., Shawn.  Since Shawn had been an installer, he had a thorough knowledge of the products.  Additionally, Shawn was also very responsive to our needs.  After we decided on a specific floor, Shawn gave us a detailed written estimate.  Then Shawn and Tom worked with us on a mutually acceptable schedule for installation.  Our installers were John, Matt, and Earl.  They were friendly, prompt, and entirely reliable.  During the installation process, Shawn called us to see if everything was going as planned.  We told him that the installers were doing a flawless job.  When the floor was completed, Shawn and Tom called us, and both of them came on different days to give us some more tips on floor care and to inspect the floor.  They stated that if we ever had any problems or concerns they would be happy to help.  Therefore, we were totally satisfied with Expert Flooring."


 

"Making the choice to work with Expert Flooring Solutions, Inc. for the replacement of our laminate wood flooring was the right decision! A water leak ruined our existing floor and dealing with Expert was the one stress-free portion of this whole ordeal. To select a product we got a relaxed meeting in our home, at our convenience, with tons of samples. Shawn was knowledgeable about his products and very patient with our back and forth over styles and happy to answer our many questions. Our meeting with him gave us every confidence we would receive a quality install.  The installation itself happened quickly once we made our decision. The new laminate flooring was delivered to our home to"acclimate" once it arrived.  Over the following 2 days Jeff and his install team worked hard. They were professional and personable and obviously knowledgeable about their job. Jeff even came back on Saturday morning to finish up and make sure everything was right! We are so thankful to have our home back and to enjoy our gorgeous new laminate floors! Working with Expert was a wonderful experience. Thank you! We are very pleased with a job well done!"


 

"I really cannot say enough good things about Export Flooring, Tom Rossi the owner, Tanner his apprentice, and the installation crew. I had my entire house re-carpeted, and Tom and his team were fabulous the entire time.  They were punctual, knowledgable and wonderful to work with from our first consultation where they helped me pick out attractive, long-lasting and affordable carpet, to the walk through after installation. Customer service is absolutely paramount to this company, and I hate to say that attitude is rarely seen anymore.  You can bet your life I will turn to them at every oppportunity if I have any kind of flooring need in the future.  I give them my highest recommendation.  You will not be sorry you consulted Expert Flooring."


 

"WOW.  If you want flooring done right and want the best customer service experience you want Tom and his team to sell and install your flooring needs. Tom is a great owner that really cares about you getting the job done right. Shawn is the manager that has years of experience and can help with all product selection and measuring needs. And to top it off Jeff and his team of installers are the BEST i have ever experienced . They treat your home as if it was their own and do a super great job. On a scale of 1-10 the team at Expert Flooring rates an 11 with me. Could not be more pleased."


 

"I was very pleased with our experience with Expert Flooring. Since it is difficult for me to go across town with my little kids to select tiles, they were willing to bring samples to my house. After I selected a tile, I asked if they would bring a full sized sample in the color I had selected (on each sample sheet there was one large and then small samples of the other colors it comes in) to make sure I liked the color. They promptly brought that to the house. I received several other estimates and Expert Flooring's was far lower. Even after showing the estimate to another company after receiving their estimate, they were unable to match it. The work was scheduled for a week later and it was completed in 2 1/2 days. The installers were great and worked very long hours (12 hours, 13 hours, then 8 hours) to get the job done quickly. We really appreciated this since we were having work done all over our house and it's difficult to live in a construction zone! We are very pleased with the final results and I would definitely recommend this company!"



 

"I called Tom and told him what I was looking for. He made an appointment with me and showed up on time and had lots of ideas and samples. I had quotes from several other places and his was by far, the best. He also worked with my budget and was very straightforward and honest about all the different choices. On the install day, three workers showed up and got straight to work. They even helped me disassemble some furniture that I had trouble with. They were efficient, clean and friendly. I was extremely happy with the price and the work and would recommend this company to my friends and family. I love my new carpet, it looks amazing."


 

"Mr. Rossi explained to me the differences in laminate as opposed to hard wood flooring. He brought along with him several samples. We agreed on what color laminate matched my wood already in my home. We agreed on a price, color of laminate, time his workers would start, and what the expected finish date would be. Mr. Rossi, (owner of Expert Flooring) assured me that his crew would be punctual, professional, respectful, and experts in laying laminate. At the time of my initial meeting, I didn't know that my daughter had invited friends from college over to do a huge project. I had to then explain to Expert Flooring that I needed the job done, before the date that we had initially agreed upon. Long story short.......THEY CAME THROUGH WITH FLYING COLORS!!! They finished the job a day ahead of schedule, just so my daughter could have this event. Needless to say, I was forever grateful. The two guys that came to put down the laminate were a true representation of professionalism. They were careful not to damage my furniture, they took extra care with my pets, because my furniture was heavy, they went to purchase furniture movers, so that in the future, we would not scratch the newly laid laminate. They went above and beyond the call of duty. I appreciated them so much that I gave these guys a much deserved $150 tip. I recommend them to anyone who needs any flooring, whether it be carpet, tile, hardwood, laminate, etc. They were trustworthy, hard working, professional, and I WILL call them, to do my upstairs.  I can't say enough good stuff about this company. They are absolutely at the top of my list.  I found a great company, a great, unbeatable price, and awesome workers that worked above and beyond my expectations. I have never given a tip to people that have done work in my home. They worked so hard for me, I had to show my appreciation."


 

 "I have a rental property in Las Vegas and called Tom to see if he could stretch the carpeting that had been installed approximately 4 years ago. The original installation by another company was not done very well. I called him on a Friday and he had his team there on the following Tuesday. The work was completed as scheduled. The team that Tom had come in did an excellent job. Very professional, very quick and on time. I can't say enough about what a pleasure it was to do business with Tom and expert flooring solutions. This is a well run business that puts customer service first!! I would highly recommend them and am exceptionally pleased with the work that they did. GREAT JOB!!!!!"


 

"Tom's versatility and professional demeanor won him this job. Also, he is very nice person to do business with. We had quotes from several competitors including 3 major stores, but we found Tom to be the best in both customer service, quality, and total cost. During our first meeting he provided us with exceptional quote and gave us several ideas about the texture, color and style of the carpets and how they may or may not work with the paint, furniture and window treatments. Once we narrowed down the colors, Tom had the decent size samples shipped to us to compare in various light conditions. Tom also came through when we asked him to start the job on a very short notice. He went out of his way to accommodate our schedule and the painter's schedule. His crew came and did a great job. Tom went above and beyond to get us a brand new carpet for our master closet and on top of that he did not charge us for it. We had lot of deadlines and he accommodated us during the time of holidays. Tom made sure we got our carpet on time and on the installation day Tom visited us to make sure we were 100% completely satisfied with the work. The crew did a tremendous job. All in all I would highly recommend Tom for his superb customer service, highly competitive pricing, and professionalism. We will be referring him to all our friends. We also look forward to doing business with him again in the very near future."